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| Hotel Chat Box |
Real time chat with users visiting on the website is a great way of interacting with visitors and turning them into a customer/guest.
Today while I was on the site ( screen grab listed above), the chat window popped up where I typed this question - Where can I see the blog to know about the experiences and story of your resort) Rephrased.
My question didn't get through to the other side as the chat mechanism asked me to fill the name, phone number and email address. I paused a bit. Then I decided to type some fake details. Basically, I didn't want them to contact me or send me email. I was just a researcher whose intent was just to see their response.
Unfortunately, even after sending the details, the message showed that all the reps are busy to attend. So, I closed the chat.
So, what's the lesson and learning:
1. Does your hotel/resort/spa website has a chat window
2. Do you ask for information of the user before sharing updates
3. What is the average conversion rate via chat box chatter
4. Who's in charge of chat box? Do you outsource it?
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